Privacy Policy

We use the collected information for the following purposes:

• Service Delivery: To process and fulfill your service bookings, schedule appointments, and provide customer support
• Communication: To send you booking confirmations, appointment reminders, service updates, and respond to your inquiries
• Improvement: To analyze and improve our services, website functionality, and user experience
• Marketing: To send promotional materials, special offers, and newsletters (with your consent)
• Legal Compliance: To comply with legal obligations, enforce our terms, and protect our rights
• Analytics: To understand user behavior, preferences, and trends using Google Analytics

We do not sell, trade, or rent your personal information to third parties. We may share your information only in the following circumstances:

• Service Providers: With trusted third-party service providers who assist us in operating our website and delivering services (e.g., email service providers, payment processors)
• Technicians: With our qualified technicians to fulfill your service requests
• Legal Requirements: When required by law, court order, or government regulations
• Business Transfers: In connection with any merger, sale of company assets, or acquisition
• Protection: To protect the rights, property, or safety of HA Repair Services, our customers, or others

All third parties with whom we share information are required to maintain the confidentiality of your data and use it only for the purposes we specify.

We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:

• SSL/TLS encryption for data transmission
• Secure servers with restricted access
• Regular security assessments and updates
• Employee training on data protection
• Access controls and authentication procedures

However, no method of transmission over the internet or electronic storage is 100% secure. While we strive to protect your personal information, we cannot guarantee its absolute security.

We retain your personal information only for as long as necessary to:

• Provide you with our services
• Comply with legal obligations
• Resolve disputes and enforce our agreements
• Maintain business records

When your information is no longer needed, we will securely delete or anonymize it in accordance with our data retention policy and applicable laws.

Under the Personal Data Protection Act 2010 (PDPA) of Malaysia, you have the following rights:

• Right to Access: Request access to your personal data we hold
• Right to Correction: Request correction of inaccurate or incomplete personal data
• Right to Withdraw Consent: Withdraw your consent for data processing at any time
• Right to Limit Processing: Request limitation of how we use your data
• Right to Data Portability: Request a copy of your data in a structured format
• Right to Object: Object to processing of your personal data for certain purposes

To exercise any of these rights, please contact us using the details provided below.

We use the following types of cookies:

You can control cookies through your browser settings. However, disabling cookies may affect the functionality of our website.

Our website uses the following third-party services:

• Google Analytics: For website analytics and user behavior tracking
• Google AdSense: For displaying advertisements
• WhatsApp Business: For customer communication

These services may collect information about you according to their own privacy policies. We recommend reviewing their privacy policies:

• Google Privacy Policy
• WhatsApp Privacy Policy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If you are a parent or guardian and believe your child has provided us with personal information, please contact us immediately, and we will take steps to delete such information.

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. We will notify you of any material changes by:

• Posting the updated policy on this page
• Updating the "Last Updated" date at the top
• Sending you an email notification (for significant changes)

We encourage you to review this Privacy Policy periodically to stay informed about how we protect your information.